Privacy Policy
Effective Date: September 29, 2026
EUR Logistics Services Ltd. (“EUR Logistics”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal and business information you provide when you visit our website, contact us, request a quotation, or use our logistics and related services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the circumstances in which it may be shared with service providers or other parties involved in providing our services.
1. Who We Are
EUR Logistics Services Ltd. is a logistics and freight-forwarding company providing services including air freight, ocean freight, road freight, multimodal transportation, purchase order management, CFS and warehousing, customs clearance, and related logistics solutions.
Our website is https://eurlogistics.com/.
2. Information We Collect
We may collect information that you voluntarily provide to us when you interact with our website or communicate with EUR Logistics. Depending on how you use the website, this may include:
- Your name and job title.
- Company or organization name.
- Email address and telephone number.
- Business address and other contact details.
- Information submitted through quotation, inquiry, contact, or service request forms.
- Shipping, cargo, destination, origin, purchase order, or other logistics-related information that you choose to provide.
- Any information included in messages, documents, or attachments you send to us.
- Information required to respond to your business or service inquiries.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring website, pages visited, approximate location, date and time of access, and other standard website usage information.
We use this information primarily to maintain website security, understand website usage, improve our content and services, troubleshoot technical issues, and improve the overall user experience.
4. How We Use Your Information
We may use the information we collect for legitimate business and operational purposes, including:
- Responding to inquiries and requests for quotations.
- Communicating with customers, prospective customers, suppliers, and business partners.
- Providing and coordinating logistics and freight-forwarding services.
- Understanding shipment, cargo, or service requirements you provide to us.
- Preparing quotations, proposals, and service-related communications.
- Managing business relationships and customer service.
- Improving our website, services, and customer experience.
- Monitoring website performance and usage.
- Detecting, preventing, and addressing fraud, abuse, security incidents, and technical problems.
- Complying with applicable legal, regulatory, customs, taxation, accounting, and other business requirements.
5. Contact Forms and Service Requests
If you submit information through a contact form, quotation request, service inquiry, or another form on our website, we may collect and use the information you provide to respond to your request and provide the relevant business or logistics service.
We may retain correspondence and information submitted through these forms when reasonably necessary for customer service, business administration, legal compliance, record keeping, or follow-up communication.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support website security.
Some cookies may be placed by third-party services that provide functionality, analytics, security, embedded content, or other services on our website.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of the website.
7. Website Analytics
We may use website analytics services to understand how visitors use our website, such as which pages are visited, how visitors navigate the website, and how the website performs.
Analytics information helps us improve website content, functionality, performance, and user experience. Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies.
8. Embedded Content and Third-Party Services
Our website may contain links to or embedded content from third-party websites and services, such as maps, videos, social media platforms, analytics services, security services, or other external resources.
Third-party content and services may collect information about your interaction with their content, use cookies or similar technologies, and process information according to their own privacy policies. We encourage you to review the privacy policies of third-party services before providing them with personal information.
9. How We Share Information
We do not sell your personal information. We may share information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.
Depending on the circumstances, information may be shared with:
- Our employees, authorized representatives, and relevant internal teams.
- Service providers and technology providers who support our website and business operations.
- Logistics, transportation, warehousing, customs, freight, and other service partners where necessary to provide requested services.
- Professional advisers, auditors, insurers, or other business service providers where appropriate.
- Government authorities, customs authorities, regulators, courts, or law-enforcement agencies where required or permitted by applicable law.
- Other parties where you have provided consent or where sharing is necessary to fulfill a service or business request.
10. International Data Transfers
Because logistics and freight-forwarding operations may involve international customers, suppliers, service providers, transportation partners, and technology platforms, information you provide may be processed or accessed in countries outside Bangladesh when necessary for business operations or the provision of services.
Where information is transferred to third parties, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable legal and contractual requirements.
11. Data Retention
We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, maintaining security, and complying with legal, regulatory, accounting, customs, or other applicable requirements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive information through website forms or unsecured communication channels unless it is necessary for the requested service.
13. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, which may include requesting access to, correction of, or deletion of personal information we hold about you.
You may also have the right to object to or request restrictions on certain processing activities, or to withdraw consent where processing is based on consent.
These rights may be subject to legal, contractual, regulatory, security, or other applicable limitations. To make a privacy-related request, please contact us using the information provided below.
14. Children’s Privacy
Our website and services are intended for businesses, professionals, and other adult users. We do not knowingly collect personal information from children for the purpose of providing our business services.
15. Links to Other Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, content, security, or policies of those external websites. We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, technology, or applicable legal requirements.
When we make changes, we will update the effective date shown at the beginning of this policy. We encourage you to review this page periodically for the latest information about our privacy practices.
17. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact EUR Logistics Services Ltd.
EUR Logistics Services Ltd.
Rangs Paramount Square
Holding No. 11, Road No. 17
Banani C/A, Dhaka, Bangladesh
Phone: +88 02-222274118-9
Email: info@eurlogistics.com
Website: https://eurlogistics.com/
